Bravo Maids
How a San Diego house cleaning company went from drowning in sticky notes and missing 40% of calls to capturing every lead, collecting 387 Google reviews, and growing revenue 45% — all in 12 months.
By the Numbers
Call Capture
40% missed
0% missed
100% text-back coverage
Google Reviews
12 reviews
387 reviews
In 12 months
Revenue Growth
Stagnant
+45%
Year-over-year
Lead Response Time
4 hours
Under 60 seconds
Automated text-back
Monthly Recurring
35 customers
120+ customers
Consistent growth
The Challenge
Missing 40% of incoming calls while cleaners were on-site at client homes
Losing leads to competitors who responded faster
Only 12 Google reviews after 2 years in business
Manual follow-up tracked with sticky notes — leads falling through the cracks daily
The Solution
Missed Call Text-Back
Instant automated text to every missed call — no lead left behind
Automated Review Sequences
Timed requests after every completed job with multi-step follow-up
CRM with Lead Pipeline
Every lead tracked from first contact to recurring customer
Automated Follow-Up Sequences
Smart drip campaigns to nurture leads and re-engage past customers
12-Month Transformation
Foundation
Missed call text-back activated. CRM pipeline configured. All existing contacts imported and tagged.
Review Engine Live
Automated review sequences launched. First 30 reviews collected. Follow-up sequences refined based on response data.
Lead Pipeline Optimized
Automated follow-up sequences dialed in. Lead response time dropped below 60 seconds. Close rate jumped 20%.
Scaling Up
150+ Google reviews. Monthly recurring customers doubled from 35 to 70. Revenue tracking 30% above prior year.
Market Dominance
280+ reviews and climbing. Became the highest-rated cleaning company in their San Diego service area.
Full Transformation
387 Google reviews. 120+ recurring customers. 45% revenue growth. Zero missed calls. Business running like a machine.
Real Client Reviews
“Absolutely incredible service. They showed up on time, were thorough, and my house has never been cleaner.”
“Best cleaning company in San Diego. Reliable, professional, and they remember exactly how I like things done.”
“I've tried 4 different cleaning services. Bravo Maids is in a different league. Worth every penny.”
“We went from drowning in sticky notes to running like a machine. Every lead gets followed up, every customer gets asked for a review, and I can actually focus on growing the business.”
Bravo Maids
San Diego, California
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